Strengthen Customer Focus:
Customer focus as an organizational capability....
... leads to the true customer needs being recognized and fulfilled, thus retaining customers in the long term. Because in the "Economy of People", it is not enough to fulfill specifications. Rather, the winner will be the one who positively surprises customers and optimally supports the achievement of their goals.
This is my approach:
Identify real customer needs
Tailor processes and products to customers
Adapt behaviors to customers
These methods will help me:
- Strategy Development
- Business Model Canvas
- Culture Management
- Design Thinking
- Design for Six Sigma
- Lean Six Sigma
- Big Data
- Lean Leadership