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Increase in profitability through end-to-end process optimization in the insurance industry

Initial situation

  • A regional insurance company needed support to improve profitability in the industrial insurance segment
  • Profitability targets had been missed over the past five years
  • The insurer's responsiveness was slow, with low-risk customers frequently receiving faster quotes from competitors
  • In addition, the works council received reports of employees being overworked
  • The end-to-end process of the industrial insurance segment needed to be optimized

Achievements

0 %
Response speed to customer inquiries increased
0 Mio. €
Profitability increase per year realized
Risk
Significantly reduced due to better selection

Our approach

  • Perform end-to-end process and portfolio optimization
    • Identify factors influencing profitability through data and process analysis (product portfolio, customer segments, pricing, discounts, loss prevention)
    • Simplify processes and increase processing speed
    • Ensure improved risk selection in the market
    • Introduce more effective risk mitigation measures
    • Adapt underwriting guidelines
  • Creating a sense of responsibility among employees for the solutions developed

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All cases

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