Increasing corporate performance through a business excellence program in the energy sector

Initial situation

An international energy company had decided to introduce a business excellence program
The company was operating in a market that was heavily dependent on political decisions, technological developments, the energy transition and volatile market prices
The Excellence Program should be implemented in all areas of the company (mining, power generation, grid, energy trading, strategy, headquarters, sales, marketing, services, purchasing, finance, IT, legal, security, facility management)
The aim was to increase employee and customer satisfaction as well as the company's performance

eNPS increased

0 million €

Benefits realized

cNPS increased

Introducing a new way of working in the pillars of leadership and strategy, end-to-end process optimization and operational excellence
Enable managers to actively shape cultural change with change management tools and control it with key figures
Optimize cross-functional collaboration across departmental and company boundaries through holistic process design and management
Introduce elements of store floor management such as team boards, performance management, skills matrix and continuous improvement to improve team performance

Accelerated SAP S/4HANA transformation in the energy sector through defined target processes

Performance improvement through the introduction of Lean at a municipal energy supplier

Development of a sustainability strategy through data-supported analysis of potential CO2 savings

Optimization of the technology procurement process with an end-to-end approach in an energy company

Holistic optimization of the dismantling process using lean methods for a nuclear power plant operator

Increasing sales and reducing costs through agile transformation in energy supply

All cases

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