Increase corporate performance through a business excellence program in the energy sector

Initial situation

  • An international energy company had decided to introduce a business excellence program
  • The company was in a market heavily influenced by political decisions, technological developments, the energy transition and volatile market prices
  • The Excellence Program was to be implemented holistically in all areas of the company including mining, power generation, grid, energy trading, strategy, headquarters, sales, marketing, services, purchasing, finance, IT, legal, security, and facility management
  • The aim was to increase employee and customer satisfaction as well as overall corporate performance

Achievements

0 %
eNPS increased
0 Mio. €
Benefits realized
0 %
cNPS increased

Our approach

  • Introduce a New Way of Working in the pillars of leadership and strategy, end-to-end process optimization and operational excellence
  • Enable managers to actively drive cultural change using change management tools and monitor progress through KPIs
  • Enhance cross-functional collaboration across departments and entities through holistic process design and management
  • Introduce elements of shop floor management, such as team boards, performance management, skills matrix and continuous improvement into daily operations to boost team performance