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Increase delivery speed through end-to-end process optimization in B2B sales

Initial situation

  • A leading European B2B direct sales company for factory, warehouse and office equipment needed to improve its delivery performance
  • The company was operating in a highly competitive market in which the most important competitors had significantly expanded their market position
  • Customer surveys showed that the requirements for delivery speed and reliability were significantly higher than the company's current performance
  • Customer satisfaction should be increased and returns minimized

Achievements

0
OTIF sustainably realized
0
Delivery time reduced
0
cNPS points increased

Our approach

  • Develop and implement a comprehensive plan to optimize delivery processes and increase efficiency
  • Analyze current value streams and processes and define target states
  • Improve order intake process to ensure same-day processing
  • Analyze testing efforts and eliminate waste
  • Implementing improvement measures through an interdisciplinary team
  • Work closely with management, carry out systematic analysis and implement concrete measures

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All cases

Discover more references.