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Establishment as the customer’s first choice through a global first-choice program in logistics

Initial situation

  • The world's largest logistics service provider wanted to be the first choice for its customers
  • The company integrated several logistics and transportation companies, which required a comprehensive change management process
  • The international scope of the project was a major challenge for the company
  • The aim was to increase customer orientation

Achievements

0
Champions, executive sponsors, initiative champions and consultants trained
Mindset
Improvements in the direction of voice-of-customer created
0 years
developed and implemented the program and made it a success story

Our approach

  • Support the implementation of the First Choice program in all parts/countries of the company
  • Development and customization of a career path for First Choice resources with corresponding certifications in multiple languages
  • Roll-out support, coaching and consulting in certain countries
  • Support and concepts for the different generations of First Choice over time
  • Promotion and expansion of employee skills over time and development of 10 different training packages

Further cases

Logistics

Securing and developing talent through an EMEA-wide program in logistics

Logistics

Achieving the strategic goals by implementing the strategic measures in rail freight transport

Logistics

Reducing costs through sustainable optimization of an aircraft manufacturer’s logistics processes

Logistics

Developing excellent leaders through a lean leadership program in the logistics industry

Logistics

Improved performance on European rail freight corridors through optimized coordination processes

All cases

Discover more references.