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Make a company the customer’s first choice through a worldwide program in logistics

Initial situation

  • The world's largest logistics service provider aimed to become the first choice for its customers
  • The company was integrating several logistics and transportation companies, which made a comprehensive change management process necessary
  • The international scope of the project posed a significant challenge
  • The aim was to increase customer focus

Achievements

0
Champions, Executive Sponsors, Initiative Champions and Advisors trained
Mindset
In improvements toward voice-of-customer established
0 Jahre
Program built up, implemented and turned into a success story

Our approach

  • Support the implementation of the First Choice program in all parts/countries of the company
  • Development and customization of a career path for First Choice resources with corresponding certifications in multiple languages
  • Roll-out support, coaching and consulting in certain countries
  • Support and concepts for the different generations of First Choice over time
  • Promotion and expansion of employee skills over time and development of 10 different training packages

Further cases

Logistics

Secure and develop talents through a EMEA-wide development program in logistics

Logistics

Achievement of the strategic objectives by implementing the strategic measures in rail freight transport

Logistics

Reduction of costs through sustainable optimization of logistic processes for an aircraft manufacturer

Logistics

Developing excellent leaders through a lean leadership program in the logistics industry

Logistics

Improved performance on European rail freight corridors through optimized coordination processes

All cases

Discover more references.