Achieving process excellence by establishing Lean Six Sigma in the banking sector

Initial situation

One of the world's leading direct banks needed a structured methodology to improve processes in the COO area
The bank was confronted with high cost pressure and increasing customer requirements
The bank was organized according to agile principles and wanted to combine Lean Six Sigma and agility as effectively as possible
Standardized approaches to achieving process excellence and continuous improvement were not in place
To achieve process excellence, Lean Six Sigma should be introduced as a standard

Green Belts trained

0 FTE

Demand reduced in optimized processes

customer contacts saved p.a.

Implement a comprehensive Lean Six Sigma program
- Conduct sponsor training for managers
- Train Lean Six Sigma methodology
- Coach project managers in applying the theory they have learned
Managing and implementing complex lighthouse projects
Develop a roadmap for a Lean Six Sigma transformation of the entire organization beyond the COO area
Ensure integration into the existing agile structure

Increasing customer satisfaction through end-to-end process optimization in the insurance sector

Strengthening the market position through product portfolio optimization in the insurance industry

Increasing profitability through end-to-end process optimization in the insurance industry

Establishing rapid product development through an innovation lab in the insurance industry

All cases

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