Achieving process excellence by establishing Lean Six Sigma in the banking sector

Initial situation

One of the world's leading direct banks needed to establish a structured methodology for improving processes in the COO division
The bank faced high cost pressure and increasing customer demands
The bank was organized according to agile principles and aimed to combine Lean Six Sigma and agility as effectively as possible
Standardized approaches to achieving process excellence and continuous improvement were not in place
To achieve process excellence, Lean Six Sigma was to be introduced as the standard

Green Belts trained

0 FTE

Demand in optimized processes reduced

Customer contacts p.a. reduced

Implement a comprehensive Lean Six Sigma program
- Conduct sponsor training sessions for managers
- Train project managers in Lean Six Sigma methodology
- Provide coaching on applying the theory in a project context
Managing and implementing complex lighthouse projects
Develop a roadmap for a Lean Six Sigma transformation of the entire organization beyond the COO area
Ensure integration into the existing agile structure

Improvement of customer satisfaction through end-to-end process optimization in the insurance industry

Strengthening the market position through product portfolio optimization in the insurance industry

Increase in profitability through end-to-end process optimization in the insurance industry

Establishment of rapid product development through an innovation lab in the insurance industry

All cases

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