Developing excellent leaders through a lean leadership program in the logistics industry

Initial situation

A large international full-service logistics provider needed to enable its local leadership teams to deliver their operational targets
The sector was characterized by high employee turnover, requiring standardization to cope with the complexity of operational processes
Each year, 100 managers from within the company were to be trained and equipped for their roles in a dynamic and ever-evolving environment
Managers were to be trained for both their current and future responsibilities, while international networks were to be established to facilitate seamless collaboration across all company locations

Projects successfully completed

Local leaders qualified

Lean

Leadership introduced

Work with the responsible manager to determine which individual skills are important for store floor management and should be further developed as part of the program in order to meet business requirements
Conduct targeted and standardized training with Gemba Walks on the following topics
- Recognize customer requirements
- Live transformational leadership
- Acquire lean leadership
Providing managers with targeted support and coaching in selected lean improvement projects with the help of Leader Standard Work