White text on a light gray background reads UMS+ in large letters, with AN EXPLEO COMPANY in smaller text below.

Increase of delivery speed through end-to-end process optimization in B2B sales

Initial situation

  • A leading European B2B direct sales company for factory, warehouse, and office equipment needed to improve its delivery performance
  • The company was operating in a highly competitive market where its main competitors had significantly expanded their market positions
  • Customer surveys revealed that expectations for delivery speed and accuracy were well above the current performance
  • Customer satisfaction needed to be improved, and the number of returns had to be reduced

Achievements

0 %
OTIF realized
0 %
Customer lead time reduced
0
cNPS Points increased

Our approach

  • Develop and implement a comprehensive plan to optimize delivery processes and increase efficiency
  • Analyze current value streams and processes and define target states
  • Improve order intake process to ensure same-day processing
  • Analyze testing efforts and eliminate waste
  • Implementing improvement measures through an interdisciplinary team
  • Work closely with management, carry out systematic analysis and implement concrete measures

Further cases

Trade

Significant process improvements by establishing business excellence in telecommunications

Trade

Realization of sustainable benefits through a global lean transformation in chemical distribution

Trade

Ensuring delivery reliability through global supply chain management in sports equipment

Trade

Confirmation of compatibility between an ongoing IT transformation and a new strategy in Chemical Distribution

Trade

Strengthening customer loyalty by improving the customer experience in telecommunications stores

All cases

Discover more references.