Increase of performance orientation through a supply chain target operating model in the chemical industry

Initial situation

  • A global trading company for chemical products needed to improve its supply chain organization
  • Speed and reliability were crucial to meet increasing customer expectations
  • Product prices and market share where under high pressure, and profitability was at a critical level
  • The current supply chain was centrally hosted, and separated decision processes from the business functions with the strongest knowledge and insights
  • The supply chain organization had to be de-centralized to increase performance orientation and customer centricity, while group synergies had to be maintained and strengthened

Achievements

0
Key roles defined
0 %
OTIF performance achieved
Mindset
Shifted towards higher customer and performance orientation

Our approach

  • Apply design principles to drive the supply chain management operating model aligned with the leadership that
    • The organization follows clear E2E logic
    • Supply chain executes the business strategy, logistics is a value driver
    • Sales, Inventory, and Operations Planning (SIOP) is for planning, Order-to-Cash (O2C) is for execution
    • Decision-making takes place at the lowest possible level of hierarchy
    • Clear accountabilities are defined within the value streams
  • Permanently establish target structure through new key roles and new organizational chart