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Increasing profitability through end-to-end process optimization in the insurance industry

Initial situation

  • A regional insurer needed support to increase profitability in the industrial insurance segment
  • Profitability targets have not been met in the last 5 years
  • The insurer's responsiveness was slow, so that low-risk customers regularly received faster offers from competitors
  • In addition, the works council received reports of employees being overworked
  • The end-to-end process of the industrial insurance division should be optimized

Achievements

0
Increased response speed to customer inquiries
0 million €
Profitability increase realized p.a.
Risk
Significantly reduced through improved selection

Our approach

  • Perform end-to-end process and portfolio optimization
    • Determine factors influencing profitability through data and process analysis (product portfolio, customer segments, pricing, discounts, loss prevention)
    • Simplify processes and increase speed
    • Ensure better risk selection on the market
    • Introducing more effective risk prevention
    • Adapt drawing guidelines
  • Creating a sense of responsibility among employees for the solutions developed

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All cases

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