Significant process improvements through the establishment of business excellence in telecommunications

Initial situation

A leading European provider of B2B and B2C telecommunications services needed efficiency improvements in all areas of the company
Rapid expansion in the fixed network and mobile communications sectors led to confusing structures and rising costs
Non-standardized processes led to customer dissatisfaction and resentment among employees
The management in Germany and Europe thus established an international business excellence program with a focus on Lean Six Sigma enablement and the implementation of optimization projects to increase quality and efficiency

Project management qualified and certified

0 million €

Verified financial benefits achieved after 3 years

Processes in all areas of the company recorded and optimized

Develop and deliver Lean Six Sigma training at all levels - Champions, Green Belts, Black Belts and Master Black Belts
Establish and continuously develop program management for the Lean Six Sigma team and the managed optimization projects in 12 national companies
Carrying out optimization projects and coaching stakeholders and teams involved
Set up Lean Six Sigma organizations in the national companies and establish local Master Black Belts
Promote networking between the national companies through a lively and sustainable Lean Six Sigma community