Significant process improvements by establishing business excellence in telecommunications

Initial situation

A leading pan-European provider of B2B and B2C telecommunications services required efficiency improvements across all business areas
Rapid expansion in fixed-line and mobile segments led to complex structures and rising costs
Non-standardized processes reduced customer satisfaction and caused frustration among employees
As a result, the management team in Germany and the EU established an international Business Excellence Program focused on Lean Six Sigma capability building and the implementation of optimization projects to improve quality and efficiency

Project managers qualified and certified

0 Mio. €

Worth of financial benefits verified (3-year basis)

Processes across all business areas documented and/or optimized

Develop and deliver Lean Six Sigma training at all levels - Champions, Green Belts, Black Belts and Master Black Belts
Establish and continuously develop program management for the Lean Six Sigma team and the managed optimization projects in 12 national companies
Carrying out optimization projects and coaching stakeholders and teams involved
Set up Lean Six Sigma organizations in the national companies and establish local Master Black Belts
Promote networking between the national companies through a lively and sustainable Lean Six Sigma community