Increasing sales and reducing costs through agile transformation in energy supply

Initial situation

A local German energy supplier needed to adapt to a rapidly changing market environment
There were changes to the legal requirements to make the energy supply climate-neutral and to increase the proportion of renewable energies in the electricity mix significantly > 80% (energy transition)
Around 1,400 employees in B2B/B2C sales and in the network area were faced with the challenge of aligning their processes more closely with new customer needs
The realignment should generate savings of at least € 4.5 million p.a., build internal capabilities to reduce unnecessary effort and thus significantly increase the agile maturity level of the organization

Increased turnover in B2C sales

0 million €

savings realized per year

Employee satisfaction increased

Setting up an agile transformation program based on end-to-end process control
Cascading the overall corporate strategy in three companies with operational key figures
Introduce governance processes and activate management teams including interface partners
Using customer journeys to discover, prioritize and process optimization potential in the organizational structure
Control implementation progress by means of regular sanity checks and maturity analysis
Establish a greater understanding of agile working methods and leadership quality

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All cases

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