Performance improvement through the implementation of lean at a municipal energy supplier

Initial situation

A municipal energy and water supply company aimed to drive significant improvements within asset management
Previous leadership structures and the rise of remote work had led to uncertainty and a weakened sense of team cohesion
The absence of transparent performance metrics to measure output and track progress toward goals
High workloads without structured management approaches caused stress within teams
The aim was to sustainably increase employee satisfaction while achieving measurable improvements in operational efficiency

0 %

Employee satisfaction increased

0 Tsd. €

Benefits realized

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Average project duration reduced

Analyze the initial situation and compare strategies in order to develop clear target images
Introduce modern working methods (e.g. lean, kaizen, kata coaching) for systematic improvement
Introduce superordinate key figures (North Star metrics) along the E2E processes
Establish visual control and regular communication via team boards and performance dialogs
Empowering managers at all levels for sustainable change
Identify pilot areas, create initial success stories and generate momentum

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All cases

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