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Strengthen Customer Focus:

In the "economy of people", the organization as a whole must consistently focus on real customer needs in order to survive.

This is my approach:

Identify real customer needs
Tailor processes and products to customers
Adapt behaviors to customers

These methods will help me:

  • Strategy Development
  • Business Model Canvas
  • Culture Management
  • Design Thinking
  • Design for Six Sigma
  • Lean Six Sigma
  • Big Data
  • Lean Leadership